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MAKING NICE
Hospitality’s Sharpened Focus
By Garry Kranz
To offset declining occupancy rates, hotel chains put customer service in the training spotlight.
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In the News |
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TALENT AVAILABLE
New York City Tech Firms Gain From Wall Street Pain
September 18, 2008 12:40 PM PT
Investment banks are the largest employers of IT professionals in the city. The turmoil, culminating with the demise of Lehman Brothers and the forced sale of Merrill Lynch, has left thousands of them out of work.
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The Business of Management
Workforce Management editor John Hollon analyzes and comments on business, management and the art of leading a workforce.
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Training & Development
Download the Best Practices in Training & Development
white paper to read how four leading companies set the standard by sharing their
expertise on the design and delivery of learning to improve performance and the
bottom line within their organizations.
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Tools and Resources
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Canada Business, a government information center for both established businesses and entrepreneurs, offers a number of tools for any enterprise.
In its effort to help British businesses prosper, Businesslink.gov.uk includes among its resources “How to Find a Training Provider/Course.” It offers a list that companies anywhere can consider in selecting a training provider or course.
A British government service offers several tools in the area of training, including this one. The point of evaluation, Businesslink.gov.uk says, is to know whether your company’s training is effective and how skills and practices might have improved because of it.
Like other large employers, the University of California, Berkeley—which has some 7,700 personnel serving a student body of 35,000—knows some of its success rests on having engaged employees. And the school’s strategy strongly encourages training and development.
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| Research Center Topic Index |
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Complete archive of features and news articles, assessments, surveys,
worksheets, sample documents and links to additional resources.
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complete article text.
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| Topic Forum: Training & Development |
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| Dear Workforce |
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A question-and-answer newsletter addressing some of the most common and most
obscure HR. Ask a
question about whatever's important to you—whether it's HR, recruiting,
benefits, compensation, or training |
Most important is involving your training leaders to help people transfer learning from the classroom to their jobs. However, learners need to help craft refresher training, as this will increase the likelihood they will embrace and apply the knowledge.
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Special Report
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At the top global companies for leadership development, HR owns the process and uses it to inform every aspect of workforce management.
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